Transform your customer interactions into growth opportunities with our Cloud Contact Center solutions. At Exato we don't just set up a contact center; we engineer a growth catalyst. Our tailored solutions, combined with in-depth industry knowledge, pave the way for enhanced customer engagement and, ultimately, business expansion
We engineer success with precision, ensuring your contact center thrives in the cloud—trust in technology, trust in outcomes.
2. Operational Efficiency and Cost Savings: ◦ Average Handling Time (AHT):Aim to reduce AHT by 15-20%, indicating faster issue resolution and improved efficiency. ◦ Cost per Contact: Target a 15-25% reduction in the cost per contact, reflecting cost-efficiency gains.
3. Data-Driven Decision Making: ◦ Data Utilization Rate: Target a 30-40% increase in the utilization of customer data for decision-making and strategy development. ◦ Conversion Rate Optimization (CRO):Aim for a 10-15% increase in conversion rates through data-informed optimizations.
4. Compliance Adherence and Risk Mitigation: ◦ Compliance Audit Rating: Aim for a 95% or higher rating in compliance audits, indicating strong adherence. ◦ Incident Reduction: Target a 20-30% reduction in compliance-related incidents, showcasing effective risk mitigation.
5. Scalability and Business Agility: ◦ Scalability Ratio:Aim for a 1:3 ratio, indicating the ability to scale threefold during peak periods or business expansion. ◦ Time to Implement Changes: Target a 30-40% reduction in the time taken to implement changes, showcasing increased business agility.